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Q: My credit card is declining, now what?
A: Once in awhile we have customers who can not figure out why we need billing information or does not quite understand
how credit cards online work, or just do not feel comfortable placing an order online using a credit card.
Go ahead and act as if you are going to place an order. Fill in your name, address, phone number, email address
as well as shipping information (or check the box at the bottom).
Go to the next screen. This is where you would choose a credit card Visa, MasterCard, American Express, or Discover,
there is one more option in the drop down menu....phone order. Choose phone order, submit the order, then give
us a call with your credit card information.
This saves time on both ends, since we will have a copy of the potential order, we will not have to go through
and say item numbers and tally up costs. All we will need when you call in (assuming all information was entered
correctly) is the date you placed the order, whether it is Visa, Discover, American Express or Mastercard, the
number of the card, expiration date, and card code on the back of card.. |
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Q: What forms of payment do you accept?
Haga's Dollar Store accepts:
Visa - US Issued only
Mastercard - US Issued only
American Express - US Issued only
Discover - US Issued only
PayPal - US Account only, you can use your checking account and pay with PayPal also. Please note we only ship
to the confirmed address in PayPal when PayPal is used as payment method.
Checks - US Banks Only
Money Orders |
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Q: Do you accept Purchase Orders?
A: Sorry, no we do not. We can take a check by mail. Once the check clears the bank we will ship out your order. |
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Q: What is the 3 or 4 Digit Code on my Credit Card?
A: 3 Digit Security Number: Where you sign the back of your credit card there is a number on the line. The 3-digit
security number is the last 3 numbers on the card.
For American Express it is the 4 digits on the front of the card.
This number is used to cross reference your billing address on file with your credit card company. |
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Q: How do I navigate this website?
A: Everything should be able to find within 2-3 clicks. Start with the menu at the side of the page. For instance
if you are looking for a bridal shower click on Dollar Bridal Showers. There is everything
we offer for Bridal Showers.
At the top of just about every page there is a green box that has at least 4 links of similar items. We find it
easier if you use the pages that say main page at the top...these are "Department" pages. So if you are
looking at party favors and that is really all you are wanting check out "Dollar Party Favors Main Page"
That page will have a link to every party favor page we have on our website. You can also get to these main departments
with the side menu. |
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Q: Is your website secure?
A: At Haga's Dollar Party Store security is high priority.
All of your information is confidential and we never send out unsolicited mail of any kind.
Addresses, phone numbers, email addresses are kept on file with us, but are never used for anything other than
if there is a question or problem with your order.
You can shop at http://www.partyoption.com/ online with confidence. We
have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions
for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit
card and electronic check processing networks (see an online payments diagram).
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the
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Q: Do you offer quantity discounts?
A: No our prices are as low as possible when ordering from Haga's Dollar Store. |
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Q: Do you offer free shipping?
A: Sorry no we do not offer free shipping from Haga's Dollar Store. We do from Haga's Party Options & More
at www.partyoptions.net. But the items may be a little more from that
website, but it gets you closer to the free freight price. |
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Q: What is your Refund Policy?
A: To receive a Refund: You can contact us ahead of time, let us know what the problem is.
We offer a 30 day, money back guarantee, for any unopened packages that are returned.
Shipping fees are non-refundable. All returns are subject to a 20% restocking fee, from this website.
Return shipping costs is the responsibility of the customer.
If we send a call tag for the item meaning we pay for shipping back to our company and we do not receive the item
back you will be charged for the products.
We now offer a NO HASSLE REFUND. Print out this form and follow the
directions. |
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Q: Can I exchange my items?
A: Yes, Print out this form and follow the directions. |
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Q: What is not eligible for Refunds?
A: Items that are not eligible for Returns are:
Holiday Items, Opened packages, Cutouts that are not prepackages, Catering items such as serving trays, bowls,
serving utensils unless they are prepackaged in sealed packs, Costumes, hats, head boppers, stadium cups, bandanas.
Holiday Items include:
New Year Party Supplies, Valentine Party Supplies, Saint Patricks Day Party Supplies, Easter Party Supplies, Halloween
Party Supplies, Thanksgiving Party Supplies, Christmas Party Supplies.
By Holiday we mean if it says The Holiday Example....Happy New Year, Happy Saint Patricks Day, Merry Christmas.
Also everyone knows that Santa Claus is Christmas, Leprechauns are Saint Patricks Day, Turkeys are for Thanksgiving,
Bats, Ghosts, Witches, Frankenstein etc are Halloween.
If you are not sure whether an item is considered Holiday and are concerned about this policy please call us at
1-800-260-1566 or send us an email at info@partyoptions.net |
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Q: How do you handle OUT OF STOCK items?
A: If something is on backorder, or OUT OF STOCK, we will attempt to contact you. Many times we are not able to
get ahold of a customer and have to make a decission on how to handle the order to get it out the door in time
for the party date.. this is one reason we ask for the party date.
We will try to call and leave a message. If we are not able to leave a message we will try to email you as well.
Many times we will go ahead and say something like, if we do not hear back from you by a specific date we will
go ahead and refund the out of stock item and ship the rest. If most of the order is not available...we will leave
a message stating we will refund the order if we don't hear back from you by a specific date. |
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Q: Can I pick up my order to avoid shipping costs?
A: Local Customers
Rather pick it up: To prevent shipping cost:
If you live in or around the Hoopeston, Illinois area and would like to shop using the website, use the faxmail
order form and call us at 283-5280 for the free shipping coupon code to deduct shipping costs from your order.
This will give you the correct amount for your order. |
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Q: Do you accept Checks or Money Orders?
A: Yes, we gladly accept checks and Money Orders.
Please note we will hold the order until the check clears our bank so we would suggest for you to go ahead and
use a Money Order. NO EXCEPTIONS! So please make sure you are ordering well in advance.
NSF (non-sufficient funds) checks are subject to a $25.00 fee. |
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Q: Do you ship outside the United States?
A: Sorry no at this time we do not ship outside the United States. |
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Q: Do you charge Sales Tax?
A: Residents of Illinois will be charged 6.5% sales tax.
If you are a business that resides in Illinois and are tax exempt we will need a copy of your TAX ID number on
file.
If you are a not for profit organization in Illinois and are tax exempt we will need a copy of your exempt number. |
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Q: I see you have more than one website and you sell on Ebay. Do you combine purchases from
the different sites?
A: Sorry no, we can not do that. There would be too much paper work. We price items accordingly to the website
the items are listed on, on Ebay we have to pay seller fees, listing fees and other fees that are extra.
Every website runs as its own business. However our phone reps can answer questions about every site.
COMING IN 2010 -- we are adding some items that are a little more than a dollar to our dollar store to help our
customer save on shipping still by using our dollar website. |
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Q: What if something is on backorder?
A: No inventory system is always accurate. We try our best to keep all out of stock items listed as being on backorder
online. If you add something to your shopping cart and the item is coming up as being on backorder, we should have
it within 10-15 business days back in stock.
However, every once in a while a company will backorder products on us, so we can never promise an item will be
in stock within 10 days.
We do ask for a date at the beginning of your check out process, the reason for this is because of backorders.
We try to call our customers as soon as we know there is a problem or could be a problem with them getting the
products in time for the event.
If you have any questions on this please feel free to call us at 1-800-260-1566.
If a party is limited stock, or discontinued and comes up as item on backorder, this means the product is most
likely out of stock, and we will not be getting anymore.
If Seasonal items show up as being on backorder and it is 2-3 weeks before the actual Holiday we will probably
not be getting anymore of the item in until next season. If it right before the season hits and the item shows
up as backorder. We will be getting it shortly. |
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Q: What is the fastest way to place an order?
A: Online ordering is the fastest way. However, if you feel uncomfortable placing orders online you can call in
your order.
We do not take item numbers for phone orders. Note what the title of the party is and what items and how many items
you are wanting. If it is a solid color item, not the color and the items. We do prefer you go ahead and place
the order online using the phone order option then calling with your credit card information if you feel uncomfortable
using your credit card online. This saves everyone time and money. There is a $5.00 phone order charge on all phone
orders. To waive that $5.00 fee please follow these instructions |
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Q: How do I contact Haga's Dollar Store?
A: Local calls: (217) 283-5280
Toll Free calls: 1-800-260-1566
Fax Number: 1-775-361-9170
Office Hours are Monday - Friday 10:00 am to 5:00 p.m. Central Time.
We are sometimes away from the desk helping out in the store or consulting with clients, and are unable to answer
the phone.
Store Hours/Showroom Hours are
Wednesday 10:00 A.M. to 3:00 P.M.
Thursday 10:00 A.M. to 3:00 P.M.
Friday 9:00 A.M. to 5:00 P.M
Saturday 9:00 A.M. to 1:00 P.M.
Our store is located at 208 N Market St, Hoopeston, IL 60942
Hoopeston, Illinois is about 120 miles south of Chicago, Illinois
and about 40 minute drive from Champagne-Urbana, Illinois.
We are located about 30 minute drive north of Danville, Illinois. |
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| If you are not able to visit the showroom in this time frame please call us at 217-283-5280, to set up an appointment |
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Check out our other websites for more variety of party items.
Haga's Party Options & More
or
Haga's Bulk Party Supplies
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Toll Free 1-800-260-1566
Fax: 775-361-9170
Our email is
info@partyoptions.net
Haga's Dollar Party Store
Office &Warehouse
are located at
210 N. Market St.
Hoopeston, Illinois 60942
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